scott
Oct 2nd, 2009, 07:11 PM
hello :)
can anyone offer a little advice as my parents are away and i do not know what to do?
i have to keep this thread post short so someone may read it. but, wow ,this case is soooo long and they did some bad things.
I had a large corporation damage my family property near a busy pathway and it remained for many weeks even though I asked them to repair it many times , but they said at the time "we have to wait for conformation from another owner next door to this pathway before it can be complete". that is what i was told at the time. early august.
now many months later the damage remains ( 30 emails or so) ,i also find out hidden on their site, i am entitled to compensation as this pathway was blocked and damaged (i could not get to the rear of my house with my bike for 3 weeks and the mess reamins nearly 3 months later and next doors pipes are not installed) after i asked for compensation as per their service promise and compensation chart . They are now blaming me that i never a allowed them access to fix the damage and it was my fault it remains for so long.
They have however arranged a time with me to fix the damage they left, also they sent me a good will amount in the post as a full and final settlement without my approval and before the damage was repaired and that I might be satisfied. But they have not followed the rules of the compensation chart, they have not owned up to any wrong doing in any correspondence but have appologied. and are now blaming me.
I had an interview with a member of their company and because
i know they were breaking their conduct .lying and contradicting themselves, I had to record the conversation to try and get some evidence for my parents and for me too.
so i have a recording that clearly has this representative stating that we were indeed waiting for the other owners to arrange an appointment, to repair the damage. and that "it shouldn't have happened" that they were very sorry.( this meeting was however, before they blamed me ,as they now say they found out from a team member, i never allowed them access) although they said at the time they were waiting for the other owners to offer access to fix their pipes ( which as still not connected 3 months later) :/ but this house is for sale ( with a sign outside and a phone number).
i also have him saying that they "never contacted the owners/estate agents"
"for 2 months" i said , and he agreed " it should never have happened"
i also have him saying that " it is the other owners fault they were playing us up"
this is the strange bit.
how can it be the other owners fault if they were never even contacted? very strange.he may have ment that after the 2 months they were playing them up, even so 2 months past and they never contatced the estate agents. and are blaming me.
anyhow my parents who deal with these things are away for 6 months, they are now being grandparents enjoying their time, but time is ticking on for this case 3 months nearly ,and this large company are now blaming me.
can anyone suggest what i might do?
thanks for any help :)
can anyone offer a little advice as my parents are away and i do not know what to do?
i have to keep this thread post short so someone may read it. but, wow ,this case is soooo long and they did some bad things.
I had a large corporation damage my family property near a busy pathway and it remained for many weeks even though I asked them to repair it many times , but they said at the time "we have to wait for conformation from another owner next door to this pathway before it can be complete". that is what i was told at the time. early august.
now many months later the damage remains ( 30 emails or so) ,i also find out hidden on their site, i am entitled to compensation as this pathway was blocked and damaged (i could not get to the rear of my house with my bike for 3 weeks and the mess reamins nearly 3 months later and next doors pipes are not installed) after i asked for compensation as per their service promise and compensation chart . They are now blaming me that i never a allowed them access to fix the damage and it was my fault it remains for so long.
They have however arranged a time with me to fix the damage they left, also they sent me a good will amount in the post as a full and final settlement without my approval and before the damage was repaired and that I might be satisfied. But they have not followed the rules of the compensation chart, they have not owned up to any wrong doing in any correspondence but have appologied. and are now blaming me.
I had an interview with a member of their company and because
i know they were breaking their conduct .lying and contradicting themselves, I had to record the conversation to try and get some evidence for my parents and for me too.
so i have a recording that clearly has this representative stating that we were indeed waiting for the other owners to arrange an appointment, to repair the damage. and that "it shouldn't have happened" that they were very sorry.( this meeting was however, before they blamed me ,as they now say they found out from a team member, i never allowed them access) although they said at the time they were waiting for the other owners to offer access to fix their pipes ( which as still not connected 3 months later) :/ but this house is for sale ( with a sign outside and a phone number).
i also have him saying that they "never contacted the owners/estate agents"
"for 2 months" i said , and he agreed " it should never have happened"
i also have him saying that " it is the other owners fault they were playing us up"
this is the strange bit.
how can it be the other owners fault if they were never even contacted? very strange.he may have ment that after the 2 months they were playing them up, even so 2 months past and they never contatced the estate agents. and are blaming me.
anyhow my parents who deal with these things are away for 6 months, they are now being grandparents enjoying their time, but time is ticking on for this case 3 months nearly ,and this large company are now blaming me.
can anyone suggest what i might do?
thanks for any help :)