I emailed Sainsbury's a couple of days ago to ask if they had a list of products which were suitable for vegans, as they have dairy-free, egg-free etc. lists on the website, but no vegan list. I also commented that it was good that they're labelling some of their products as vegan (hoping to encourage them to do more). Here's the reply I just got (my emphasis):
Thank you for your email. I understand you would like to know if we have a list of all the products we sell that are suitable for our vegan customers.
I am sorry to tell you that we do not have such a list. This is because there is no demand for one and we believe the vegan diet is a lifestyle choice made by customers.
That said, I have passed your suggestion on to our marketing team for their attention. They will certainly take your feedback on board and will discuss it during their next review meeting.
I am also pleased to hear you are happy with the labelling of our vegan products. You may be interested to know that we have a specific section of our website, which is dedicated to the vegan diet. On this section of the website, you will find some useful information about the vegan diet, along with delicious vegan recipes that seem easy enough to prepare. You can find this information on www.sainsburys.co.uk.
In the meantime, if you are unsure if a product is suitable for vegans, please feel free to contact us. Alternatively, you could call our freephone customer Careline on 0800 636 262. Our Careline is open Monday to Saturday, 8am until 7pm and my customer service colleagues will be more than happy to help.
Thank you once again for taking the time to contact us. I do hope this information helps you and that you will continue to enjoy our range of vegan products in the future.
Kind regards
Anyone fancy emailing Sainsbury's asking where the vegan product list is? I know it's probably been done before but my immediate reaction to the "there is no demand for one" line is thoughts of mass e-mailage...
Bookmarks